Multiple Miller's Facilities Receive Quality AwardSeptember 9, 2014

Following an 18 month review of care in 200 Indiana healthcare facilities, 15 of the 34 nursing facilities in the State which met or exceeded the targeted standards of quality care established for the initiative by the State’s Quality Improvement Organization (QIO) were Miller’s Merry Manor facilities.

All licensed Indiana nursing facilities were invited to volunteer for the National Nursing Home Quality Care Collaborative (NNHQCC), sponsored by the Centers for Medicare and Medicaid Services (CMS), which ran from February, 2013 through July, 2014. Designed with the goal of ensuring that every nursing home resident receives the highest quality of care, the purpose of the NNHQCC was to instill quality and performance improvement practices, eliminate healthcare acquired conditions and dramatically improve resident satisfaction. The targeted components of the initiative included 13 long stay quality measures that represent larger systems within the long term setting.

The collaborative included CMS-sponsored webinars and regional training sessions by Health Care Excel on a variety of topics including culture change, consistent staffing and staff engagement, and preventing re-hospitalizations.

“Of the 34 Indiana facilities recognized by CMS for achieving the established goals, 15 of those buildings are our Miller’s facilities,” stated Patrick Boyle, President and CEO of Miller’s Health Systems, the company which owns and operates Miller’s Merry Manor rehabilitation facilities. “Health Care Excel also chose to recognize nine more of our buildings that did not volunteer to participate in the collaborative but which were also found to have met the quality standard set by CMS. We couldn’t be prouder of our staff that has made these honors possible,” added Boyle.

The 15 participating Miller’s Merry Manor facilities were: The Arbor, Columbia City, Culver, Fort Wayne, Garrett, Hartford City, Logansport, Middletown, Peru, Portage, Plymouth, Rushville, Sullivan, and Walkerton. The additional Miller’s facilities who did not participate in the study but were recognized by Health Care Excel for meeting the quality standards were: Chesterfield, Dunkirk, Hobart, Hope, Huntington, Mooresville, New Carlisle, Syracuse, and Wabash East.

Miller’s Health Systems is a 100% employee-owned Indiana company with a 50-year history of service to Indiana seniors. With over 3,000 employees around the State, the company operates 33 Miller’s Merry Manor rehabilitation centers, 11 assisted living facilities, a therapy company and a home health care company. Miller’s Health Systems ranks among the best in the State in CMS 5-Star ratings and Indiana State Department of Health Report Card scores.

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