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Message from the CEO
December 28th, 2009
President’s Viewpoints
It’s hard to believe that it’s almost Christmas and that very quickly we’ll be closing out another year. 2009 has been far from boring, and as we look back on this year, we could easily focus on the things that have captured the daily headlines – like our economy or government-run healthcare. While it’s true that these topics are very important and will shape the way we do business in the future, before we jump ahead into a new year with all these challenges, I think it is just as important to look back and consider all the good things from this last year.
So during this Christmas season, as we consider our many gifts and blessings, here’s part of the list that I thank the Lord for each day: I am thankful for my family; I am thankful for my health; I am thankful to have a job and to work for a great employee-owned company; I am thankful and honored to work for 3,000 employee-owners; I am grateful to our residents and their families; I am thankful for the Medical staffs around the State for allowing us to care for their patients in our facilities; and I am thankful to live in a country where we can agree, disagree, and work together to make the best life possible for our families, residents and employees.
As we look forward to the upcoming year, together as the owners of our company, we will need to lean on our Core Values as much as we ever have. While it may feel as if everything around us is changing, our Core Values of Passion, Integrity, Growth, Stewardship and Adaptation stay the same. Specifically, we’ll need to rely on Adaptation to be our guide for 2010. We’ll learn to fine tune our jobs so we can meet the changes that we’re presented with, and we’ll continue to tell our story to our legislators, looking for ways to help meet their budgetary demands without compromising the important work we do. When it’s all done, if we stay focused, we’ll have sorted through and found the things that are really important to us, and we’ll have gotten stronger in the process.
When next Christmas comes and we make a list of our blessings for the year, I believe we’ll be able to look back and find that we are blessed in more unexpected ways than we could have imagined.
May you and your family have a very Merry Christmas and let’s work together to make 2010 a Happy New Year!
Sincerely,
Patrick Boyle
President/CEO
November 23rd, 2009
Someone once said, “Thanksgiving is possible only for those who take time to remember; no one can give thanks who has a short memory.” As we celebrate Thanksgiving this year, I am reminded all over again of all the things that we have to be thankful for, including family and friends, our country, our employee-owned company, and much more. This week, I hope you’ll join me in focusing on all the good in our country and our many blessings. Happy Thanksgiving!
Patrick Boyle,
President / CEO
November 3rd, 2009
Miller’s Merry Manor is the area’s premier rehabilitation and senior healthcare leader in Jay County as well as in the Dunkirk / Portland / Muncie, Indiana areas. We are very proud of the hard work and dedication provided by the staff as they care for and serve America’s Greatest Generations, our seniors! By achieving an annual deficiency free survey in September of 2009 from the Indiana State Department of Health (ISDH), the staff have achieved something very special. This group of employees is very passionate about what they do. We are very grateful for their kindness, compassion and professionalism. Keep up the great work!
Thank you!
Patrick Boyle, President / CEO
October 15th, 2009
Miller’s Merry Manor is the area’s premier rehabilitation and senior healthcare leader in Allen County as well as in Fort Wayne, Indiana. We are very proud of the hard work and dedication provided by the staff as they care for and serve America’s Greatest Generations, our seniors! By achieving an annual deficiency free survey in August of 2009 from the Indiana State Department of Health (ISDH), the staff have achieved something very special. This group of employees is very passionate about what they do. We are very grateful for their kindness, dedication and professionalism. Keep up the great work!
Thank you!
Patrick Boyle, President / CEO
September 11th, 2009
This is National Assisted Living week, and I hope you’ll plan a visit to an Assisted Living community near you to see a friend or to take a tour. These communities, like the Miller’s Senior Living Communities located in Portage, Plymouth, Wakarusa, Warsaw, Mooresville and Castleton as well as the Heritage House in Nappanee and Autumnwood Village in Tipton, offer a complete home-away-from-home experience for visitors and residents, with comfortable apartments, on-site restaurants and planned activities. If you’ve never gotten the chance to see Assisted Living up close, please take a few minutes to stop in. I think you’ll like what you see.
Patrick Boyle,
President / CEO
September 4th, 2009
In honor of Labor Day, I want to pay tribute to the 3500 employees that are part of the Miller’s work family, and to recognize the job they do each day. Throughout our company, I hear stories of employees who go above and beyond the call of duty to make a positive difference in the lives of the residents they serve. I want to acknowledge the many individuals who come to work each day, not just to do a job, but also to fulfill a personal mission of caring for their residents at a time that they really need help. Employees like these are the backbone of our company, and I’m proud of the job they do.
Patrick Boyle,
President / CEO
September 3rd, 2009
8/31/09
Presently, we’re in the process of holding annual employee meetings in each of our facilities to update them on our ESOP. Now that Miller’s has been 100% employee-owned for a couple of years, it’s becoming a reality for more of us of what it means to be an employee-owned company. While we can’t control many things, such as key legislative decisions that affect us, what we can do is to work each day keeping our Core Values at the heart of our efforts. If we do that, we know we’ll be a success at doing what’s important – caring for the ones who are depending on us for help, and, in the end, I believe that our employee-owned company will be strong into the future.
Patrick Boyle,
President / CEO
September 3rd, 2009
8/25/09
It’s impossible to turn on a radio or television without hearing about “healthcare reform”. Our legislators are working diligently to make critical changes to a very complicated system impacting all of us – especially our residents. Now is the time to let your voice be heard by the ones who took an oath to represent you in our government. Our representatives at the American Health Care Association, Indiana Health Care Association and members of our Miller’s PAC are working to tell our story of what it takes to care for the residents we serve. It is the responsibility of each one of us to make sure that our elected officials know that their votes affect Indiana seniors, their families and our 3,500 employees state wide. Take a moment today to write a letter, make a phone call, or send an email. Some may believe that their opinion doesn’t matter, but the truth is quite the opposite – so express yourself. If you’re not sure who to contact, go to http://www.in.gov/apps/sos/legislator/search/ and fill in your zip code to pull up your elected officials’ names.
Patrick Boyle,
President / CEO
July 8th, 2009
Last week, I celebrated 25 years of employment with Miller’s Health Systems. I started as a 21-year old kid fresh out of college. Though I had worked at multiple jobs all the way through my teen and college years, I still had little experience in this field. Early on, many knowledgeable employees—housekeepers, Administrators, maintenance men, office personnel and many others—took me under their wing and taught me what was important about the work we do—caring for people at a time when they really need us. Those lessons had a part in shaping who I am and they have helped me in my every day life since. I want to take this opportunity to thank those people from those early years, and so many since who have made these 25 great years!
Patrick Boyle
President/CEO
July 3rd, 2009
This week as we’re celebrating America’s independence, I’ve been reminded in some very practical ways of what a great country we live in. First, we’ve seen our government system in action, as our State wrestled with budget issues. Regardless of which side of the aisle you typically support, it’s been good to see our elected officials from both sides at work, as negotiations took place until a final draft of the budget was signed late Tuesday by Governor Daniels.
Also this week, I enjoyed a patriotic celebration at Miller’s Senior Living Community in Portage. The staff at Miller’s did an excellent job in honoring our veterans from the Portage community. Congressman Pete Visclosky and Mayor Olga Velazquez were just a few of the speakers who recognized the many sacrifices made by each veteran so that we can enjoy a country that is free. We thank all the speakers who made this day special for everyone who attended, and we’re especially grateful to the “Greatest Generation” of American citizens who they honored.
Patrick Boyle
President/C.E.O.
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